Service Optimisation & Enablement Manager

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Job Number:
Work type:
Permanent Full Time
Melbourne - Docklands

Our Organisation

We love water and love life. What we do makes a vital contribution to Melbourne’s famous lifestyle. We achieve this by supplying high-quality drinking water, providing outstanding sewerage services, integrating drainage systems, building resilience to flooding and enhancing our waterway and land for greater community use. It’s a pride we share in helping to make greater Melbourne a fantastic place to live.

The Role

As the Service Optimisation and Enablement Manager, you will be a senior leader within the Waterway & Catchment Services team. In this role, you will play an integral part in how we create value through the work we do, and learn from and improve on the delivery of our waterway and catchment services.  

You will achieve this by; 

· Unlocking our data to provide insights that improve how we deliver our waterway, drainage and catchment services. Those insights will provide the foundation for our place-based teams to understand how they’re performing and where they can work smarter.

· Driving improvements in processes and systems across the value chain to better enable the place-based teams to deliver our services.

· Harnessing the best technology to support those process and system improvements.

· Analysing and reporting on our progress towards our strategic goals and objectives.

· Providing strong governance and coordination of our data, our systems and our investments to ensure reliable and effective delivery of our services.

· Leading a team of skilled technical experts to further embed an innovation mindset and deliver creative service delivery solutions.

Your Skills and Experience

· Highly developed leadership and ability to influence and negotiate with internal teams.

· Highly developed interpersonal, communication and influencing skills 

· Ability to maximise internal relationships to unify goals and collective outcomes

· Ability to identify new opportunities and build a case for innovation and continuous improvement

· The ability to understand and analyse problems and find solutions

· The ability to think creatively and work collaboratively with teams to solve business challenges

· The ability to make effective and informed decisions such as requirement prioritisation, scope, assessing the viability of solutions etc.

· The ability to ask the right questions and correctly understand and interpret the information received.

· Technical skills in data analysis, process improvements, and strategic reporting. 

Life at Melbourne Water

We take enormous pride in cultivating a culture that holistically benefits our team and the wider Melbourne community. The pillars of our culture are based on Flexibility, Impact, Growth & Development, and People.

  • We are committed to flexible working in a variety of manners including hybrid work, varied start/finish times, purchased leave, part time work, and 9 day fortnights. We understand that Melbourne Water and our customers are benefitted by enabling balance in work and life.
  • Make an impact as part of a passionate team doing meaningful work to enhance life and liveability in Melbourne.
  • We relish learning and challenging the status quo for continuous growth. Perpetual and varied learning and development opportunities are offered in various ways - from formal development programs, digital learning content and lunch & learns; to visiting our sites and getting to see our initiatives and projects first-hand.
  • People are the foundation and motivation for all that we do. Our people are warm, welcoming, and inclusive. We welcome applications from everyone, including people with disability, mature age and young job seekers, members of the LGBTI+ community, and people from culturally diverse backgrounds. Melbourne Water welcomes and encourages applications from Aboriginal and Torres Strait Islander peoples.

Download File PD - Service Optimisation & Enablement Manager.pdf

How to apply

Click on the "apply" button and complete the online application form.

Closing date: 10 August 2022 at 11:55pm AEST

Please note a Police Check / Health Assessment is required for this position.


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