Who We Are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet or kayak down the Yarra, we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.

If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.

About The Role

As a Water Operations Centre Operator, you will play a critical role in the real time operation of Melbourne’s water supply network.  You will monitor and control water transfer, respond to operational incidents, support emergency response activities, coordinate stakeholders, validate operational data and ensure compliance with service environmental and regulatory obligations.  Decisions made in this role directly influence water supply reliability for the Melbourne community. 

What You’ll Be Doing

• Monitor and control Melbourne’s water transfer network using SCADA and other operational systems.
• Respond to alarms, incidents and emergency situations.
• Coordinate network operations with field crews, service providers and retail water businesses
• Validate operational data supporting billing, regulatory reporting and customer service obligations
• Monitor environmental releases and water transfer obligations
• Support the integration of new assets, technologies and operational improvements

The Water Operations Centre operates seven days per week between 7:30am and 5:00pm.  Operators participate in a rotating roster than includes approximately one weekend shift in every five week cycle.

About You 

You are a proactive and analytical operator who enjoys working in a technical environment where your decisions have real world impact.  You can remain calm under pressure, confidently interpret operational information and work collaboratively with a wide range of stakeholders. 

Your Skills and Experience 

• Experience working in a control room, operations centre, utility, emergency management or similar operational environment
• Strong technical aptitude and the ability to quickly learn and utilise operational systems, including SCADA and other monitoring platforms
• The ability to analyse information, assess operational risks and make sound decisions in a dynamic environment
• Excellent communication and stakeholder relationship skills, with the ability to coordinate activities across multiple teams.
• Strong organisational skills and the ability to manage competing priorities while maintaining attention to detail
• Experience working with operational data, reporting or compliance requirements

Desirable

• Experience in water supply, water treatment or network operations
• Knowledge of hydraulic principles, process control systems or utility operations
• Experience using GIS, database or operational reporting systems
• Tertiary qualification in engineering, science or a related discipline, or equivalent operational experience

Required

• Valid Victorian Driver’s License
• Ability to pass a Police check and AusCheck
• Obtain AusCheck Clearance. (please see important information below*)

For more information, please review the attached position description:  Position Description - Water Operations Centre Operator.pdf

Why Join Us

At Melbourne Water, we care about water and all life that springs from it.

Our people are fuelled by passion, and with safety at the forefront, we have an unwavering sense of purpose, and are on a mission to protect every Melburnian’s way of life, one drop at a time.

We walk the talk when it comes to flexible working – but that’s not all. Our culture of purpose, safety, results, and learning permeates everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.

Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, neurodivergent individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.

If you’re curious, action-orientated, outcomes-focused, and care deeply for public resources, community, and the environment, we'd love to receive an application and learn if you could be a great fit.

How To Apply

Click the 'Apply Now' button below and complete our online application form.

Closing date: Monday the 27^th of July at 11:55pm AEST

*Important Information

The Security of Critical Infrastructure (SoCI) Act 2018 requires Melbourne Water, as an operator of critical infrastructure, to prepare a Critical Infrastructure Risk Management Program (CIRMP), which has been undertaken and managed by the Security and Emergency Management Team.

Melbourne Water are required to assess roles across Melbourne Water to determine what roles are critical under the Act. All employees working in a role deemed SOCI critical will require additional background checks via AusCheck. The role of Water Operations Centre Operator is deemed critical and the preferred applicant will be asked to undertake an AusCheck.

The AusCheck process is outlined clearly in this presentation provided by AusCheck CI Critical Worker: Getting Started Guide | Rise 360 (articulate.com).