At Melbourne Water we love water and love life. What we do makes a vital contribution to Melbourne’s famous lifestyle. We achieve this by supplying high quality drinking water, providing outstanding sewerage services, integrating drainage systems, building resilience to flooding and by enhancing our waterway and land for greater community use. At Melbourne Water, we are in the ‘Decade that Matters’ and we’ve got some ambitious goals to achieve. It’s a pride we share in helping to make greater Melbourne a fantastic place to live.
Reporting to the Customer Service Manager, the Customer Escalations and Complains Lead will lead a team that sits alongside our Customer Service Centre and will centrally coordinate escalations and complaints to ensure they are tracked, managed and resolved by relevant business groups, and outcomes are reported to customers.
This will be achieved through:
Please note that this is a fixed-term contract role for 2 years.
For more information, please see the attached Position Description.
We take enormous pride in cultivating a culture that holistically benefits our team and the wider Melbourne community. The pillars of our culture are based on Flexibility, Impact, Growth & Development, and People.
How to apply
Click on the "apply" button and complete the online application form.
Closing date: 2 May 2024 at 11:55pm AEST
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