Who we are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra—we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home —just as we have for over 130 years.

If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.

About the Role

Reporting to the Manager Applications the IT Service Lead is accountable for the availability and compliance of respective application services. This role is key conduit between internal stakeholders and the support personnel owning the Application. Covering all elements of the Applications and ensuring they are managed in accordance with business requirements. This role ensures a reliable and highly available application service for the business.

• Delivery of operational day-to-day of application services to the business.
• Act as the subject matter expert and trusted advisor with key business stakeholders (internal and external) relating to the respective application services.
• Ensuring ITIL compliance for application services e.g. change approvals, incident, and problem and asset management.
• Involvement in the managed service provider and vendor operational governance.
• Development and compliance with standards and procedures including security patching, audit, risk actions. 
• Managing application lifecycle to ensure its maintained to supported levels.
• Project coordination of minor enhancements to IT Services.
• Working with the business representatives and architecture team to oversee the strategic direction of the application

For more information, please refer to the attached  Position Description

About you:

• Strong interpersonal, collaboration, facilitation and negotiation skills with business stakeholders and vendors and suppliers.
• Demonstrate a blend of business acumen, large-scale IT solutions know-how, governance knowledge and IT systems experience
• Excellent understanding of service management delivery methodology, frameworks, and best practice
• Possess strong communication skills, and an ability to explain complex technical issues in a simple, straightforward manner that business people can readily understand
• Experience with the administration and deployment of business applications
• Experience in designing procedures and processes to improve business outcomes
• Understanding of emerging technologies to assist the organisation
• ITIL Foundation and a Tertiary qualification in technology or equivalent industry working experience

Why join us:

At Melbourne Water, we care deeply about water and the life it sustains. 

Our team is inspired by passion and purpose, with an unwavering commitment to safety. We are on a mission to protect every Melburnian’s way of life, one drop at a time.   

We don’t just talk about flexible working - we live it. Our culture of purpose, safety, results, and learning flows through everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.  

Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.  

If you’re curious, action-orientated, outcomes-focused, and passionate about public resources, community, and the environment, we'd love to receive your application and learn if you could be a great fit. 

How to Apply

Click the 'Apply Now' button below and complete our online application form.

Closing date: Thursday 21st 2024 at 11:55pm AEST