Who We Are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet or kayak down the Yarra, we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.

If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.

About The Role

Reporting to the Manager, Infrastructure, this full‑time permanent position sits within the IT Service Management team. As the Infrastructure Lead, you will be accountable for ensuring the availability, compliance, and overall health of the organisation’s IT technologies. You will oversee both internal and external support personnel and manage the full technology lifecycle, including security, access control, and the transition of new services into support.

A key focus of the role is maintaining technology at supported levels that meet business needs. Ultimately, this position is responsible for delivering reliable, high‑availability infrastructure services to the organisation.

• Delivery of operational day-to-day of the IT Infrastructure technology to the business, including but not limited to working with MSP on BAU activities across the infrastructure of the portfolio, deployment of new projects, depreciation of IT assets and networks.
• As the Infrastructure subject matter expert and trusted advisor, provide technical advice to key business stakeholders (internal and external).
• Provide advice and support of T Infrastructure technology during incidents to MSP and be available during and after business hours.
• Ensuring ITIL compliance e.g. change approvals, incident, problem and asset management.
• Manage service provider and vendor operational governance.
• Develop and ensure compliance with Melbourne Water IT Infrastructure standards and procedures including deployment of security patching, audit activities, and management of risk actions.
• Collaborate with the commercial and procurement teams to ensure compliance with processes and procedures where required.
• Plan and collaborate with disaster recovery and MSP’s to ensure business continuity testing and event compliance.
• Manage Infrastructure hardware and software lifecycle to ensure they are at supported levels.
• Generate, compare and analyse internal reporting for the IT Services Management team.
• Identify and support service improvement opportunities including facilitating training to users as required.

About You

• Tertiary qualification in IT technology, computer science or similar and or relevant experience.
• ITIL Foundation and/or Practitioner, or equivalent is strongly advantageous.
• Experience in performance management of external IT service providers and suppliers.
• Demonstrated experience or knowledge in a broad range of Infrastructure Technologies.
• Demonstrated experience managing or supporting IT Infrastructure facilities services from an operational and/or project perspective.
• Demonstrated expertise in VMware, vSAN, SAN, Windows Server OS, Microsoft Platform solutions, AD / ADFS / Azure SSO, DR/BCP, Exchange, M365, backup technologies.
• Excellent oral and written communication skills.
• A valid Victorian Drivers licence is required for this role.

For more information, please review the attached position description: G3 Role Mandate - Infrastructure Lead.pdf

Why Join Us

At Melbourne Water, we care about water and all life that springs from it.

Our people are fuelled by passion, and with safety at the forefront, we have an unwavering sense of purpose, and are on a mission to protect every Melburnian’s way of life, one drop at a time.

We walk the talk when it comes to flexible working – but that’s not all. Our culture of purpose, safety, results, and learning permeates everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.

Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, neurodivergent individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.

If you’re curious, action-orientated, outcomes-focused, and care deeply for public resources, community, and the environment, we'd love to receive an application and learn if you could be a great fit.

How To Apply

Click the 'Apply Now' button below and complete our online application form.

Closing date: Sunday 15th March at 11:55pm AEST