Who we are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, and our catchments. We care for water, life, and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet, or kayak down the Yarra we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.

About the Role

Reporting to the Community Engagement Manager, the Community Engagement Advisor will develop, influence and deliver proactive communication and engagement initiatives that put Melbourne’s diverse communities at the centre of decision making and service delivery. 

This role will provide specialist engagement and stakeholder communication advice, content and support across a varied portfolio of projects. You will help deliver Melbourne Water’s Next Generation Community Engagement approach, strengthen stakeholder relationships and identify opportunities to continuously improve engagement practice. 

• Develop, lead and evaluate integrated communication and engagement strategies (face to face and digital), plans and procedures for complex projects and business strategies being delivered by across Melbourne Water service portfolios. 
• Deliver consultation activities including stakeholder engagement activities, facilitation of community information sessions, doorknocking, digital engagement approaches and associated consultation and engagement materials.
• Support a Community of Practice, focused towards delivering Melbourne Water’s Next Generation of Engagement and other associated business improvement initiatives. 
• Provide advice and support to internal groups and delivery partners on managing complex and sensitive issues. 
• Develop strong relationships with key customers and stakeholders, including internal project managers and agency officers.
• Responding to incidents, providing communication, engagement and general media support and advice during and after these events.  

For more information, please refer to the attached Role Mandate

Make a meaningful impact by helping Melbourne Water connect with communities, customers and stakeholders across projects that shape Melbourne’s future.

About you:                          

To be successful, you will bring experience developing and delivering community engagement and stakeholder communication strategies (IAP2), strong written and verbal communication skills, sound judgement, high emotional intelligence and the ability to manage sensitive issues in a professional and customer-focused way.

• Experience and expertise gained through stakeholder engagement and communications projects and work experience.
• Experience developing and delivering proactive and innovative community engagement strategies on complex projects, Infrastructure projects business strategies or sensitive community issues.  
• Exceptional social awareness and ability to quickly and creatively redesign engagement activities to meet community expectations.
• Experience working in sensitive political environments with an understanding of the media and media relations.
• Experienced in online engagement techniques, social media and digital content creation.
• Demonstrated experience working across the IAP2 spectrum with exceptional customer service standards with the ability to negotiate with the community on behalf of the organisation 
• High level of project management skills with proven ability in setting priorities, meeting deadlines, managing budgets and keeping accurate records to enable project reporting 
• This role will be based at 990 La Trobe Street and will require travel to capital project locations and other MW operational sites.

Why join us:

At Melbourne Water, we care deeply about water and the life it sustains. 

Our team is inspired by passion and purpose, with an unwavering commitment to safety. We are on a mission to protect every Melburnian’s way of life, one drop at a time.

We don’t just talk about flexible working - we live it. Our culture of purpose, safety, results, and learning flows through everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.

Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, Neurodivergent Individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.

If you’re curious, action-orientated, outcomes-focused, and enthusiastic about public resources, community, and the environment, we'd love to receive your application and learn if you could be a great fit. 

How to Apply

Click the 'Apply Now' button below and complete our online application form.

Closing date: Sunday June 28th 2026 @ 11:55 AEST